SHIPPING

All orders we receive are shipped on the day we receive them or on the following business day. Orders made before 2pm EST will be sent out “best effort” same day. Orders made after 2pm EST will be sent out the next business day.

If you make your order during the weekend, it will be shipped out on the following Monday. If you make an order on a Holiday, it will be shipped on the next business day.

All shipments are sent via tracked mail service. Your tracking number will be sent to the email address you provide us during the checkout process and will be sent within 48 hours of your order being shipped.

Please note: The expected delivery times below are given to us by the shipping companies, occasionally shipments are delayed. Allow extra time for your order to arrive and check your tracking number before contacting us.

USA:

  • Orders throughout the continental USA are sent via FedEx Ground

    • Expected delivery time: 3 – 5 business days
  • Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority
    • Expected delivery time: 5 – 10 business days
  • Bulk orders (over 120 lbs) within the continental USA are sent via ground freight and require 2-3 business days for processing prior to shipping.
    • Expected freight time: 5 – 10 business days

Canada:

  • Orders being shipped to Canada will be sent via UPS SurePost by default
    • Expected delivery time: 14 – 17 business days
  • Orders being shipped to Canada can optionally select to upgrade to USPS First Class International
    • Expected delivery time: 3 – 7 business days

Rest Of World:

  • All international orders outside shipped outside of the USA and Canada will be sent via USPS First Class International at published rates.
    • Expected delivery time: 5 – 15 business days. Delivery time varies based on location.

Please note: International orders can be delayed or held up in customs. Allow extra time for your order to arrive and check your tracking number prior to contacting us.

We regularly ship to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you’re still unsure, please contact our customer support.

Returns

Returning unused or unwanted items is easy. Simply contact CustomerService@AguaPlus.com within 7 days of receiving your order. Our Customer Service Department will issue a Return Authorization Number (RAN). Upon issuing the RAN, they will also provide the appropriate information relating to returns including the return shipping address. The returned item(s) must be received in resalable condition. Once received and verified, we will issue a full refund, minus a 10% restocking fee. For full details and information regarding returns, or our 90-day money-back guarantee, visit our Terms of Use.